BARBARA ONLINE INCORPORATED is committed to providing high-quality products and services. If you are not completely satisfied with your purchase, we are here to help. This Refund and Return Policy outlines the conditions and process for returns and refunds.
1. Return Conditions
We accept returns under the following conditions:
- Return Window: You may request a return within 30 days of receiving the product.
- Product Condition: The item must be unused, in its original packaging, and include all accessories and tags.
- Proof of Purchase: Please provide proof of purchase or order confirmation to help us verify your order.
Please Note: Certain types of items (such as personalized products, digital content, or perishable goods) are non-returnable unless they are defective or damaged.
2. Refund Process
Once we receive and inspect your return, we will notify you if the refund is approved. If approved, the refund will be processed to your original payment method within a certain period, depending on your payment provider’s processing time.
Refunds will include:
- The original purchase price of the product
- Any applicable sales tax
Not Included: Original shipping fees and return shipping costs (unless the return is due to a product defect or our error).
3. Exchanges
If you receive a product that is defective or does not match your order, we will replace it at no additional cost. Please contact our customer service team within 7 days of receipt, providing photos and details of the issue for verification.
4. Non-Refundable Situations
Refunds will not be issued for:
- Returns requested after the 30-day period;
- Items that are not in original packaging or show signs of use;
- Products damaged due to misuse or personal mishandling;
- Any items that do not meet the return conditions outlined.
5. How to Return
To initiate a return, please follow these steps:
- Contact our customer service team (contact details below) and provide your order information.
- We will provide you with return instructions, including the address to which you should send the item.
Contact Us
For any questions about this Refund and Return Policy, please contact us:
Company Name: BARBARA ONLINE INCORPORATED
Address: 214 W 116th St Frnt 1, New York, NY 10026
Phone: (304) 825-5227
Email: info@barbaraon.top